Knowledge is key to making informed purchasing decisions for your equine or canine companions. This is why we have compiled a growing list of informational articles that will help you make informed decisions on your next purchase, whether it is with us or not. We hope you find these articles helpful. If you have any additional questions, be sure to check out our FAQ's below, or contact email@example.com.
Frequently Asked Questions
- Q: How do I measure my horse?
A: If your horse stands quietly, you can measure it by yourself; if not, you may wish to ask for someone's help to perform the following. Using a tape measure, start at the center of the horse's chest, proceeding parallel to the ground, measure around the widest part of the shoulder all the way to the CENTER of the tail. Round up to the nearest even number (i.e. if the horse measures a 79 it is an 80) A cloth tape measure similar to those used by tailors are preferable to metal tape measures since they are quiet and conform to the curves of the horse better. back to top
- Q: How do I measure my dog?
A: If your dog stands quietly, you can measure it by yourself; if not, you may wish to ask for someone's help to perform the following: Using a tape measure, start at the base of the dogs neck and measure to the base of the tail. You also want to measure around the dog's neck like a collar. The last measurement you will need is his girth measurement. You want to wrap your tape measure around the widest part of the dog's stomach. back to top
- Q: My horse has a large conformation, will Saratoga Horseworks, Ltd. horse clothing fit it well?
A: Yes. Our standard pattern fits Thoroughbreds, Arabians, and horses of similar conformations very well. For larger breeds, Warm bloods, & some Quarter horses we offer a pattern modification called a "Warm Blood Cut" that allows for a wider chest and a deeper drop. A Warm Blood Cut can be ordered as an option on most of our horse clothing. back to top
- Q: My horse wears another company's blanket in a size 78 will your size 78 fit the same?
A: Probably not. Most manufacturers of horse clothing have patterns that are unique to that manufacturer. Subsequently, they all have a unique fit. Whether your current blanket fits well or poorly, it is wise to measure your horse to determine what size your horse is. back to top
- Q: I am looking for custom colors, does Saratoga Horseworks, Ltd. offer this service?
A: Yes we do, but there are some limitations. The body colors available for each of our products are listed in each product description. There are 14 trim colors and 9 piping colors that can be added to your selection to give your garment that unique look. If you are looking to order a substantial amount of garments in a body color we do not typically offer, please contact firstname.lastname@example.org to discuss color options. back to top
- Q: I want my horse's name on his blanket, can Saratoga Horseworks, Ltd. do this?
A: Yes, we have an in-house embroidery department that can personalize your purchases. Your horse's name, your initials, or even a farm logo can be embroidered on your selections. back to top
- Q: My riding club is shopping for unique year-end awards and show awards, does Saratoga Horseworks, Ltd. have any offerings for these events?
A: Yes, we have quite a large selection of items for awards and incentives, many of which can be embroidered or silk-screened to your specifications. For more details on our awards program, complete the "contact us" form and in the comments section request to have an awards package mailed to your organization. back to top
- Q: I live in the Northeast and am concerned about the outbreak of West Nile Virus in this area. Will any of your products help protect my horse form this potentially fatal illness?
A: Yes, but this is a very difficult situation that effects all living creatures in the North Eastern USA and which is spreading farther south and west every year. West Nile Virus in itself is not fatal but it can progress into Encephalitis, which can kill an infected animal or human. The best treatment is always prevention! In this case, prevention means protecting your horse from mosquito bites (a difficult proposition at best). Steps should be taken to reduce the amount of standing water in your area in which mosquitos can breed. Secondly, the use of a good quality insect repellent on your horse and in the barn combined with the use of Summer Turnout Sheets will reduce the potential exposure to insect bites. We recommend our Oasis or Oasis Plus Summer Turnout for maximum protection from biting insects and also harmful sun exposure. back to top
- Q: What is your return policy?
At Saratoga Horseworks we pride ourselves on making top quality custom clothing. We hope you are completely satisfied with your purchase but if for some reason you are not, please consider our return policy. If your purchased garment does not fit properly we will exchange it for another size provided that it has not been worn, soiled, or damaged. Please contact our customer service department to arrange an exchange or credit. We do not warrant for damage your animal or a paddock partner may cause to the clothing. Please note that clearance, embroidered, or customized products may not be returned for a refund or exchange. Returns for a refund must be made within 30 days. back to top
- Q: What payment methods do you accept?
A: Saratoga Horseworks accepts Visa, MasterCard, American Express and PayPal all as forms of payment for website order. PO designation is reserved for pre-approved, authorized Saratoga Horseworks Dealers only. back to top
- Q: How do I clean my Kool Coat?
A: You can throw your Kool Coat in the washer with normal detergent (no bleach). Then let the coat air dry! back to top
- Q: How long will it take to receive my order?
A: Generally your order will ship 2-3 weeks from your order date. This is because we make garments to order, we don't just pull the item off of a shelf. Highly custom orders can take 4-6 weeks until they are shipped depending on the level of difficulty of the order. back to top
- Can I change my shipping method?
Yes, We typically ship orders via the UPS. If you prefer that we use the US Postal Service please contact email@example.com to receive a quote. Most orders with small items may be much less costly in a flat rate envelope/package through the USPS. back to top
- Do you ship Internationally?
Yes! We use the US Postal Service to save you on shipping and custom fees. Before placing your order contact firstname.lastname@example.org for a shipping quote. back to top
- Do you sponsor riders?
Yes, we select a handful of talented riders to represent our brand. Please see our Equestrian at Large Page to learn more. back to top
- How do I become a dealer?
Saratoga Horseworks has dealers all around the world. If you are interested in becoming a horseworks dealer, see our dealer application page under customer services. back to top