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 | Frequently Asked Questions |
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- How do I measure my horse for his new horse clothing?
We recommend using a soft measuring tape measure. Place the tape at the center of your horse's chest. From there measure along his/her body to the center of their tail. This will tell you how long your horse is in inches. If the horse falls in between sizes, purchase the next size up. When ordering riding blankets or quarter sheets order your horses blanket size and we will take care of the rest. Looking to customize a blanket for a 'hard to fit' horse? Feel free to contact our office and we'll work with you to find just the right fit! **Please note that our blankets tend to fit the leaner, finer boned type (i.e. Thoroughbred) very well. We do offer various warmblood type cuts for the larger breeds. Please feel free to contact our office for details.
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- How do I measure my dog for his new dog coat?
Using a soft tape measure, place the tape at the base of the dog's neck. This is the spot where the neck curves and becomes the back. Run the tape from the base, along the spine to the base of the dog's tail (where the tail starts on the body). If the number falls in between sizes, purchase the next size up.
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- Can I have my garment embroidered?
YES! We happily embroider most garments. Please see our embroidery page for further details.
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- What is your return policy?
At Saratoga Horseworks we pride ourselves on making top quality custom clothing. We hope you are completely satisfied with your purchase but if for some reason you are not, please consider our return policy. If your purchased garment does not fit properly we will exchange it for another size provided that it has not been worn, soiled, washed or damaged. Please contact our customer service department to arrange an exchange or credit. We do not warrant for damage your animal, paddock partner or laundering may cause to the clothing. Please note that clearance or embroidered products may not be returned for a refund or exchange. Returns for a refund must be made within 30 days.
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- How long will it take to receive my order?
Please consider that many of our products are made to order rather than pulled from stock. We strive to ship orders to our retail customers within 5-7 business days of receiving your order. Orders received with expedited shipping (i.e. UPS 3 day or faster) will be shipped accordingly once the items are complete. Once your purchase has shipped, we will send you an email containing the tracking information for your package.
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- Why don't all the products have color swatches available?
We are constantly working to update and improve our website, so we appreciate your patience as we work to complete all the final product color swatch pages. If you have any questions regarding colors or other various options, please feel free to contact our office. 1.800.848.1914
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